My 3 year old daughter went missing in the water park for 30 minutes. Im not expecting the ritz or four seasons but this was ridiculous.… We spent a considerable amount for a family of 4 staying 24 hours. After numerous attempts and being told by a robot i was being connected to the front desk, the call would be dropped. What happens if there was an incident or emergency? I tried calling the main poconos number from my cellphone. No one answered the phone when dialing an operator from the room. I went to 6 of 7 floors in our hotel bc the shop was closing and all vending machines were sold out $3 a bottle and one machine took $6 after i attempted to buy water twice I tried calling the front desk both regarding the water and for a late check out….good luck. Good luck waiting for bowling minigolf, getting chairs at the waterpark or trying to bounce between floor 3 and 4 for magiquest We wanted water. Fireside did not open the bottle of wine in front of us (high priced bottle) which seemed strange/fishy They did this big renovation and expansion but all their amenities are the same size. They cleaned up signage and made a but more modern look in some common areas Dislikes: attractions can still be run down, too small and overcrowded. This time we opted to stay in the new tower. Last time there was some renovations going on. I would come back for another sort vacation getaway though!… Again the lobby being the only way to the water park and other activities area, it is a bad design to attract larger crowds blocking stair access is not the best design. The lobby had lots of fun kid focused free options if you don't mind how crowded it gets. Everything ( mega quest, build a bear, mining, food and drinks) was on the pricey side but while this isn't a very big resort there is more activity option than just a water park. ![]() The youngest children are playing in the coldest area isn't the best design. That also would be were the toddler activities are. The coldest part of the water park was near the doors because it was a single set and Everytime they were opened heat escapes. There were not enough tables or just chairs for that matter. A woman in a motorized chair was struggling to get around without falling in a pool area. The pool area was cramped, very small walkways. The rooms were great with such comfy beds and pillows. ![]() There was a lot of kid friendly activities and staff was always around cleaning. The check in kiosks didn't work but staff was friendly and ready to help. There wasn't enough parking guests where just parking along the lanes blocking you to one lane to instead of the two. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near East Stroudsburg University of Pennsylvania.Hotels near East Stroudsburg State University.Hotels near Stroudsburg School of Cosmetology Stroudsburg, PA.Great Wolf Lodge - Pocono Mountains, PA Rooms. ![]()
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